Snapturtle

Update: Apple now says that I’ve had my phone replaced. Haha! How could my phone have been replaced when the IMEI number on my original receipt and the IMEI on my iPhone match? /boggle

Apple says my iPhone isn’t eligible for the credit because I no longer own it. You see, Apple says I returned my iPhone to the iPhone God’s.

I beg to differ.

So, Apple… where is my $100 credit? I’ve been on the phone with you guys 4 different times this afternoon plus I’ve sent my email to iphonestorecredit@apple.com. I’m pretty upset by this whole process. I know that a majority of people have had success, including my brother, but I’ve had the complete opposite. I talked with Apple Sales, AppleCare, AT&T Business Care (I am a business customer after all), and finally an Apple Store employee. No one can tell me what to do other than send an email to an address that replies with an automated response:

Dear Customer,

Your email has been received and your information is being reviewed.

We are making every effort to respond quickly to your inquiry. Please expect a response in 48 to 72 hours.

Thank you for taking the time to write to Apple. And thank you for your patience.

Sincerely,
Apple Inc.

I spent $3500 two weeks ago in my local Apple Store. I love Apple products. I’ve never had any issues with anything like this before. So, I’m blaming AT&T for this mess with my iPhone. Why? Because I bought my phone from AT&T instead of directly from Apple. BIG MISTAKE.

In the meantime, I’m waiting for my $100 credit so I can spend even more money at an Apple Store.