Apple Comes Through

September 15th, 2007

I spent a good deal of my morning researching the my Apple iPhone Credit issue, even with a nasty hangover (Neighborhood parties FTW!). After trying multiple times to get the credit via Apple’s online web app, I decided it was time to take my iPhone back to AT&T and see what they could do for me.

Since I had (have) a hangover, I felt I’d give AppleCare one last college try. I spoke with a very nice woman who was very understanding of my frustrations. She even seemed to believe me when I told her that there must be a mistake somewhere in a database between Apple and AT&T because I truly have never returned my iPhone or acquired a replacement. After placing me on hold several times to speak with different people and departments, she deflatedly told me I have to call Apple Customer Relations. “They’re only open Monday through Friday”, she said. So that sucks. But, she gave me a case number this time and told me to call back as early as I could. Ok, fine. I can wait until Monday.

While messing around with our new iMac downstairs, I fired up Safari and gave Apple iPhone Store Credit one last shot in the dark. It’s not going to work I told myself. I was bored so what the hell, right? I enter in my cell number and the iPhone serial number, which I’ve committed to long term memory at this point. Click on the blue “Continue” button and sigh.

Wait a minute… WTF IS THIS! OMG! “Please enter your SMS code.” Success! YES! After waiting a few moments for my SMS code, I plug it into the site and boom, I’ve got my $100 store credit. Wow, unreal.

I truly believe that the nice woman I spoke to continued to work on my case even after we hung up. She went out of her way to help me in the first place, the typical response I’ve been getting from AppleCare support was to email iphonestorecredit@apple.com. Instead of that canned response, she setup a case and worked to close it. Excellent job!

All in all, it was a frustrating experience attempting to get the credit however in the end Apple again pulls it out. This is why I continue to buy their products. They didn’t even need to offer a credit in the first place but they did. And even though I had trouble getting access to my credit, I was successful at the end of the day and that’s what counts.

Entry Filed under: life, mac, technology